Question 1

What types of documents can Translation Services USA translate?

Accepted Answer

We translate a wide range of documents including birth certificates, marriage certificates, employee handbooks, contracts, brochures, PDF files, legal documents, medical records, transcripts, diplomas, technical manuals, financial statements, tax returns, and more.

Question 2

Do you use human translators or machine translation?

Accepted Answer

We exclusively use professional human translators. We never employ machine translators like Google Translate, ensuring accuracy, confidentiality, and expert handling of complex legal and medical terminology.

Question 3

How many languages do you support?

Accepted Answer

We provide translation services in over 100 languages including Spanish, French, German, Japanese, Chinese (Mandarin and Cantonese), Korean, Portuguese, Italian, Arabic, and many rare languages. Our network supports over 700 languages total.

Question 4

Do you offer certified translation services for USCIS and official purposes?

Accepted Answer

Yes. Our certified translations come with a signed certificate of accuracy from a professional translator, which is what USCIS requires under 8 CFR 103.2(b)(3), for $25 per page plus $10 certification per order. Notarization is available on request for offices that ask for it.

Question 5

What types of certified translations do you specialize in?

Accepted Answer

We specialize in certified medical translations, certified legal translations, court certified translations, state certified translations, and certified sworn translations for documents like adoption papers, affidavits, apostilles, asylum documents, background checks, bank statements, criminal records, and vaccination records.

Question 6

How do you ensure confidentiality of my documents?

Accepted Answer

All translators sign our agency Non-Disclosure Agreement, and we apply a professional non-disclosure policy to every project by default. Your documents are never shared with third parties or used for machine translation training.

Question 7

Where is your office located and how can I submit documents?

Accepted Answer

Our New York City based office is open for walk-in clients by appointment. We serve clients nationwide and internationally, accepting documents electronically via website, email, text message, messenger, or fax.

Question 8

What is your quality control process?

Accepted Answer

We verify all translated documents with human proofreaders, maintain a blacklist of unreliable translators since 2010, and employ in-house desktop publishing specialists to ensure formatting matches the original document.

Question 9

How long have you been in business?

Accepted Answer

Translation Services USA was established in 2002 and has been providing professional certified translation services for over 20 years, maintaining long-term relationships with clients dating back to 2008.

Question 10

How can I get a price estimate for certified translation services?

Accepted Answer

You can call our toll-free number (800) 790-3680, email sales1@translation-services-usa.com, or submit a quote request through our website. We provide personalized service with dedicated account managers who process all inquiries through our CRM system.

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