"Easy International Support with Zendesk and Translation Cloud" posted on 7/4/2017 at 3:46 PM by Meg Yong.

Airbnb, Adobe, and Xerox are simply a few of the more than 30,000 international firms that utilize Zendesk’s powerful personal assistance software application. Now, with the Translation Cloud-powered Zendesk Ticket Translator plugin, a single support representative could easily handle client questions throughout numerous languages, directly through the Zendesk dashboard.

Here’s how it works: your English-speaking support representative in your main office receives a ticket in another language. Instead of waiting 12 hours to reach out to, coordinate with, and receive a completed translation from the translators, your rep can review it quickly and easily using our professional human localization network.

Then, he can submit his English response for localization utilizing the same localization plugin. Once it’s ready, the translated version is automatically appended to his original reply.

Multi-language assistance is an essential component of an effective globalization method. Connecting Translation Cloud-powered localization into Zendesk helps your support representatives work more efficiently and also retain clients from all around the globe.

Interested in integrating with Translation Cloud’s API? Contact United States or Get going.